Global Surveillance is dedicated to ensuring you reach the highest level of system performance, management and maintenance. That is why we offer flexible technical support and service options, some available 24 hours a day, seven days a week.
Our services are designed to get your equipment operating quickly and efficiently. We encourage you to take advantage of the many service and support benefits we have to offer.
Support Options
Telephone
Our state-of-the-art call center is staffed by highly trained product specialists. A live representative is available to assist you Monday through Friday from 8:30am to 5:30pm CST.
Toll Free: 877.250.9037
Local: 210.787.1450
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Email
You can email our support staff directly at the email address below.
support@gsiamerica.com
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Screen Share
Global Surveillance can establish a secure connection* to your surveillance system via the Internet and “view only” your software or “control it” remotely. This truly enhances the support call and allows maximum resolution time to address your issue.
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*Maximum Security: Screen Share offers the best possible quality – namely online banking quality. Global Surveillance technology includes RSA Public/Private Key Exchange and AES-256 Session Encoding ensuring that absolutely no one can view your session data. With every start of Screen Share, a new dynamic session password is being generated which prevents any permanent access for the applications Spontaneous Support and Presentation. Additionally, all Screen Share downloads are signed with Code Signing by VeriSign. This guarantees that they are genuine and protects against virus infections, for example.
